2008 – 2011:  Science Application International Corporation, Regina, SK

Frontline Customer Service Support Analyst

  • Provide front line customer support for Saskatchewan Health employees that are deployed over a wide area network across all regions of Saskatchewan.
  • Basic and technical troubleshooting for office administration software, hardware, application accounts, systems and networks.
  • Composed and quick thinking during highly critical calls while providing strong customer service with a patient, positive and friendly attitude.
  • Interact effectively with clients, developers, vendors, end users to expedite and provide accommodating support.
  • Accurately track and report incident requests. Taking responsibility for each individual request while observing protocol and escalation procedures.
  • Multi-task numerous responsibilities in an efficient and prioritizing manner.
  • Administer a dynamic and comprehensive knowledge base using clear, concise technical writing skills.

2007: Saskatchewan Department of Labour, Communications, Regina, SK

Production Specialist

  • Multitasking and prioritizing several productions, each with their own unique conflicting demands, while maintaining the quality and deadline of each job individually
  • Demonstrating a technical and analytical proficiency with several different software platforms to produce accurate, informative and attractive government materials such as websites, reports, brochures, booklets and documents
  • Diligently working independently in a fast paced team environment while demonstrating a scrutinous attention to detail
  • Excellent interpersonal skills that helped me to diplomatically and confidently communicate with various providers, suppliers, co-workers, clients and supervisors in a cooperative and tactful manner
  • Meticulous organization and filing of paperwork and invoices while adhering to stringent administrative guidelines
  • Some noteworthy projects include: The Labour Relations Board Annual Report 2006 – 2007, Ready for Work: A Guide for Committees and Representatives and maintaining information and documents on the Government of Saskatchewan: Department of Labour Website

 2006 – 2007: Staples Canada, Regina, SK

Retail Associate

  • Customer service and sales representation of numerous products and services provided by Staples Canada
  • Friendly, positive and professional attitude when dealing with customers and coworkers
  • Attentively documenting and fulfilling customers desires for their copy and print orders quickly, efficiently and with a high standard of quality
  • In store maintenance and appearance
  • Daily management of currency, deposits and point of sales systems

2005 – 2006: Mission: Fun & Games/, Edmonton, AB

Retail Manager

  • Maintenance of website inventory and presentation
  • Invoicing, packaging and mailing online orders to national and international destinations
  • Maintenance of in-store inventory and presentation
  • Maintained, ordered and restocked store inventory from multiple distributors throughout Canada and the United states
  • Managed and instructed multiple staff
  • Demonstrated and sold in store product
  • Hosting numerous gaming events, sanctioned and non-sanctioned tournaments as well as conventions
  • Detailed knowledge of numerous miniatures, collectible card games, card games, board games, puzzles and hobby supplies
  • Exemplary customer service skills

2003 – 2005: SMRT Consulting, Edmonton, AB

Graphic Design, Desktop Publisher, Illustrator, Creative Writer

  • Layout, design and illustration for four youth oriented education magazines: KidSafe, Community Drug Alert, Kids In Motion & Envirokids that were each printed and distributed biannually
  • Design and layout of advertisements for a wide variety of companies and clientele
  • Continually communicated with editors, clients and printers to reliably meet deadlines
  • Composition and illustration of entertaining and educational articles, comics, games and puzzles for children, youth and teens
  • General business administration: webpage design, technical support and troubleshooting, record keeping, distribution, editing documents and forms, letter and email writing, research and data entry

2002 – 2003: Triton Projects Inc, Edmonton, AB

Desktop Publisher, Technical Writer

  • Edited and formatted the Triton Projects Inc. safety and equipment manual in Corel and Microsoft Word
  • Wrote articles accurately describing safety procedures
  • Created on-line documents that are used as standard safety and quality control forms
  • Desktop publishing, technical writing, graphic design, data entry, quality control, photocopying, faxing, reception, word processing, mail merge and distribution


Bachelor of Fine Arts, Film & Video, 2001

High School Diploma, 1995


Adobe Photoshop, Illustrator, InDesign, Acrobat
Microsoft Windows 95, 98, XP, Word, Excel, Access, Outlook
Corel Draw, Paint Shop Pro (Jasc), Wordperfect
Wordpress, HTML, Javascript